Mark,
Hello! I first want to say thank-you for the welcome gift of Rum and the fruit plate you had delivered to our room. Both were appreciated!
From the moment we arrived in Jamaica and met with the Sandals representatives at the airport we realized we had chosen a guest friendly organization/resort for our vacation. We were treated as a guest in every sense of the word.
Our room at Sandals Whitehouse was perfect. Being on the first floor with the ocean view was very nice. We could watch the sun rise and set from our patio or room. And Dave and I sat out each night and reflected on our day.
The pool in the Italian Village is where we spent most of our time. The staff at the swim-up bar and at Bluefield's were exceptional. The beach access was great. We walked the beach numerous times every day. And we enjoyed the fact that only guest of the resort had access to the beach area.
The dining facilities and food were both more than I had expected. The food was well prepared and the presentation was nice. The staff are always pleasant and helpful. The staff at Eleanor's sang Happy Birthday to Jean and presented her with a "special dessert". Eleanor's was our favorite restaurant. We enjoyed the no reservation dining. The top shelf alcohol and availability of wine at all the different venues was enjoyed by all of us.
The Martini Bar was also a favorite. The staff here was very friendly, the drinks were excellent and the piano player was very talented. At no time during our stay did we ever feel crowded.
Can you tell we had a superb time? The six of us talked one evening about the pro's and con's of Sandals Whitehouse versus other resorts we had visited and we had many more pro's than we did cons. In fact, at this moment I cannot think of anything negative. We all agreed this was our best vacation together as a group.
So...... with all that said we had a fabulous time and made many memories. We would recommend your agency and this resort to others looking for a customer/guest centered travel agent and a resort.
Lori and Dave
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