Hey Ruth,

We had a great time on our Carnival Cruise!  The weather was a little rainy when we left Tampa Thursday, but it cleared up and was pleasant the rest of the trip.  The ship was clean, food was great, staff friendly and accommodating, and Cozumel was fun.  All in all we had a good time and are looking forward to our next get away.  We will be sure to let you know when that is.

Thanks again for all of your help.

Jeff Madden

Hi Fayette,

Everything on our trip to Sunset Jamaica Grande went very smoothly.  The only hangup we had was the first room we got.  My wife was so disappointed with our south tower "roof view" room that she went and complained and they upgraded us (free) to a very nice 7th floor ocean view room in the north tower.  But it worked out nicely.  All else, including Dolphin Cove, Mystic Mountain, and the river tubing adventure, and the people in general were awesome!  The food was very good, especially at the individual restaurants, where the service was exceptional, as well.  Very crowded on the weekend and early week.  We were also able to 
watch a cruise ship dock the last day we were there, as the dock is directly adjacent to the resort.  Flights were to-the-minute on time and smooth, and the transfers were comfortable.  We really liked the tour company (JTL).  All the excursions went off without a hitch and our rep. was sensational.  The morning we were to do Dolphin Cove, it absolutely poured for a couple of hours right at our "dolphin time", so we wanted to reschedule and everyone was very helpful and accommodating to do so.  Overall, it was better than our first trip to Jamaica.  Thanks for all your help!  I'll look you up again for our next big trip.

Jeff

The trip to Cap Juluca was great.  Travel was seamless.  Transfers were perfect.  Cap Juluca was beautiful.  We had a terrific time. 

In terms of a review...the service at the hotel was a little inconsistent.   A few things stuck out that were somewhat minor, but wouldn't expect if you're paying top dollar.  Two examples are....

Each and every day something was left off of our breakfast order.  It was room service continental breakfast and they would forget things like the milk for the coffee, the coffee itself, butter, etc. 

We left our camera in a rental car.  I told the concierge when we realized it, around 5:30pm on Friday.  They called and the company was closed.  The told us that they would make a note and get back to me Sunday morning, because the rental company is 7th Day Adventists and wouldn't be open on Saturday.  I thought it was weird that they didn't make it a point to really try to get the camera back that night.  Then when the camera was found, they didn't call us, I had to go to the front desk to see if it had been returned yet.  It was sitting there on the desk. 

I'm not bitching, because they always came back and fixed the breakfast and they did retrieve the camera but it just felt like they didn't want to go the extra mile to be superior. 

Don't get me wrong, it was a wonderful resort.  Since it was off season, I would chalk these small details up to that.

The island is great.  We loved the terrific restaurants, although they were rather pricy.  The sea shuttle was a little dicey.  Its a pretty small boat and the ocean swells were pretty big.  I was fine, my wife was a little uneasy. 

Thank you so much for everything you did.  All in all, we would definitely return to this island and probably the resort.  FYI, there is a new resort that looks amazing that is supposed to be opening within a year called the Viceroy. 

Jon

Hi Mitch,

We had an awesome time at The Royal Playa del Carmen.  Our only complaint was that we should have made the trip longer.  Maybe not two weeks, but ten days would probably be great.  As soon as you feel comfortable and relaxed, it is time to go home.  The resort was outstanding, best food of all of the places that we have stayed.   We ate at Pelicano's right on the beach each morning -as we are early risers, we had the place to ourselves most of the time, with incredible service I might add. 

We walked up and down the beach and the beach quality went down immediately south of where we stayed, as a matter of fact, the sister resort had a horrible beach front.  We would definitely stay here again or if we were choosing something else, either north or way south in playacar.  Staying in the town was  a great idea.  Just being able to walk out and go to the stores or the local bars was nice.  We enjoyed the Blue Parrot which was two blocks down and had a live band with tables right on the beach.  The pool area was nice and the suntan lotion, magazine, cool towel cart was a welcome extra.  Drink service at the pool was also outstanding.  Another feature I appreciated was that there was an outdoor hottub, which was nice when it was later in the day and the breeze was coming in off the ocean - other places we've stayed had jacuzzi's, but never with hot water.

Our room the first night was just okay (522), but the location they switched us to was awesome (836).  The view was outstanding, we loved laying in the hammock on  the balcony.  Something to note for future clients, the corner rooms on the beachfront have smaller balconies, they are not covered and the do not have hammocks - so although this was our original choice we ended up being much happier with a middle room (I really was looking forward to the hammock, so I would have been really disappointed).     The gym was a nice size, although it was often crowded in the morning and you sometimes had to wait for a treadmill or elliptical machine - it was really a matter of timing your visit.  Everyone recieved one free massage - and Pat took ours- it said it was just okay, but he is extremely  spoiled when it comes to massages.  The spa prices were a bit over the top - I chose not to use any of the services and leave that stuff for home, but I believe the rest of the folks in our party may have. 

Other things to note:  Outstanding service everywhere, top shelf alcohol at all the bars and restaurants, good food at the Chef's Plate (not at home gourmet though- so people shouldn't expect that), room service with the box so that you never have to open your door was also nice, cell phone service did not exist for me even though my carrier said it would (T-Mobile) but the wireless internet at the resort worked well most of the time so we were glad we took the labtop that fit easily into the safe.

The area has been really built up since our last visit, but still beats Cancun without a question. 

I hope I am not rambling too much, just thought it might be helpful to have additional information for your other clients.  Thank you for all your help.  You will always be the first person that we call when we want to plan a trip and we wil be sure to recommend you to others.  We want to pre-plan a trip to Hawaii for our 50th birthdays - not too far away- 3 years.  Have you been to Hawaii at all???  We will probably be visiting Mexico again, before we make it to Hawaii!  Please feel free to share my e-mail address with anyone who is considering the Royal and would like more info.  Thanks again and we will be in touch soon.  Enjoy your summer!!!

Patty

Fayette -

Everything at Sandals Regency was wonderful!  They upgraded our room to the most perfect room that was steps from the beach, pool and   everything else. The wedding was perfect and so stress-free. Thank you so much for everything!

Leslie R. Elliott MSN, CPNP, APN