HOTEL AMENITIES
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Accommodations for Physically Challenged Guests
Aerobics (aqua) Aqua Bikes
ATV Rentals ($) Banquet Rooms ($)
Bar (swim-up) Bars
Basketball Court Beach
Beauty Salon ($) Billiards
Breakfast Room Business Center ($)
Car Rental Desk ($) Catamarans
Children's Activities Children's Playground
Concierge Connecting Rooms ($)
Currency Exchange Disco
Dive Center ($) Dolphin Encounters ($)
Entertainment Facilities for Physically Challenged Guests
Fax Service ($) Fitness Center
Gift Shop ($) Golf (18-hole, nearby) ($)
Golf (9-hole, nearby) ($) Golf Course (18-hole, nearby)
Golf Course (9-hole, nearby) Hammocks
Hospitality Desk Ice Machines
Internet Service ($) Jacuzzi (outdoor)
Kayaks Laundry Service ($)
Medical Services ($) Meeting Room ($)
Multilingual Staff Paddle Ball Courts
Parking Facility Physician (on call) ($)
Ping Pong Pool (adult only)
Pool (children's) Pool (outdoor)
Poolside Grill Printer Service ($)
Restaurants Room Service (24-hour)
Room Service (24-hour) ($) Safe Deposit Boxes (in room)
Sailing Sauna
Shopping Center Snack Bar
Snorkeling Soccer Field
Spa ($) Sun Beds
Sundries Shop Taxi Stand ($)
Teen Club Telephone Services ($)
Tennis Court (lighted) (5) Theater
Tour Desk Tours & Excursions ($)
Towels (beach) Trail (jogging)
Trails (walking) Travel Agency ($)
Valet Service Volleyball (beach)
Waterslide Watersports (motorized) ($)
Watersports (non-motorized) ($) Wedding Coordinator
Wedding Site ($) Windsurfing
Miscellaneous Amenities
-Splash deck for children
-Children buffet area
-Spa for children($)
-24 hour all inclusive (lobby bar only)
-Segway rentals ($)
-Video Games ($)
-Boxed lunches ($)
-Waiter service is available in the pool area from 10:30am
to 6:00pm (without charge).
Pool : (2)
Free form pools with Jacuzzi
Diving
One complimentary diving lesson in pool per
stay. Reservations may apply, minimum skills
are required, subject to availability and
weather conditions).
Bowling ($): ($)
-Two persons per game, includes bowling equipment.
-Guests must be at least 6 years old.
-Schedule: 9:00am to 12:00am.
Miniature Golf
18-hole
Pitch & Putt
4-hole
Basketball Court: (2)
can be used as multi-sport courts
Watersports: ($)
Surf Rider & Pirate Ship:
-The fee includes Pirate Ship and Surf Rider.
-No fee applies for children under 6 years old for the
Pirate Ship.
-Per person per day, only on boogie board schedule.
-Guests must be 13 years old or older for the Surf Rider.
-Will apply for the Resort Credit program. Restrictions
apply
Surf Lessons at Surf Rider
-Per person per class (1 hour).
Fitness Center
With steam room, Turkish bath and Jacuzzi
($) Denotes a fee may be charged.
Please note: Some hotel amenities listed above
may have an additional fee associated with them.
ACCOMMODATION CATEGORIES AND DESCRIPTIONS
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Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on
request, and subject to availability.
Children Policy:
Children's age break is 12 years old.
Maximum Occupancy:
2018:
Superior - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
Junior Suite Oceanfront Premium Level - 3 adults or 3 adults and 2 children
or 2 adults and 3 children.
Suite Oceanfront Premium Level - 3 adults or 2 adults and 2 children
or 3 adults and 1 child.
Maya Beach:
Family Suite - 3 adults or 3 adults and 2 children.
or 2 adults and 3 children.
Maya Caribe:
Junior Suite Swim Up Premium Level - 4 adults.
Suite Swim Up Premium Level - 3 adults.
Please note:
-The Family Suite requires a minimum occupancy of 2 adults and 1 child.
-Guests of the Maya Caribe must be 13 years old and over in the
Junior Suite Swim Up Premium Level and the Suite Swim Up Premium Level.
2019:
Superior - 4 adults or 2 adults and 2 children
or 3 adults and 1 child.
Junior Suite Oceanfront Premium Level - 3 adults or 3 adults and 2 children
or 2 adults and 3 children.
Maya Beach:
Family Room - 4 adults or 4 adults and 1 child or
2 adults and 2 children or 3 adults
and 1 child.
Maya Caribe:
Junior Suite Swim Up Premium Level - 4 adults.
Suite Swim Up Premium Level - 3 adults.
Please note:
-The Family Suite requires a minimum occupancy of 2 adults and 1 child.
-Guests must be 13 years old and over in the Junior Suite Swim Up Premium
Level and the Suite Swim Up Premium Level.
Superior, (SUP) These spacious and bright rooms, measuring 39 square, offer a
fully equipped space with two double beds or a king size bed, plus a
fully equipped bathroom. Includes courtesy amenities for the greater
convenience of guests.
Junior Suite Ocean Front Premium Level, Spacious Junior Suites measuring
55 square meter that combine the exclusive location of the Premium Level
area with a hot tub on the terrace or balcony. Fully equipped rooms with
the excellent Premium Level services, including a choice selection of
petit fours and a bottle of local sparkling wine as welcome gifts.
12/23/2017 - 12/22/2018
Suite Oceanfront Premium Level, Main bedroom with 1 king size bed, full
bathroom with hydro massage tub, living area with two day beds and full
bathroom, terrace or balcony with hydro massage tub and lounge chairs,
minibar (restocked daily) coffee maker, alarm clock/radio with iPod/MP3
dock, ceiling fan, iron and ironing board, in room safe, 2 flat screen
TVs, full bathroom, air conditioning, bathrobes and slippers, 110 volts
electricity and scale. Access to Premium Level amenities and services.
12/23/2017 - 12/22/2018
Family Suite
12/23/2018 - 12/22/2019
Family Room
Junior Suite Swim-up Premium Level, A spacious and modern junior suite
measuring 55 square meter that combines the exclusive location of the
premium level area with luxury facilities, including a hot tub on the
terrace and private direct access to the swimming pool.
Suite Swim-up Premium Level, The swim up suites are very elegant rooms
with an exclusive design that stand out for their 133 square meters of
elegantly designed, intimate space. They have a hot tub on the terrace,
from where you can enjoy the excellent view and access to the swimming
pool from the large terrace.
Premium Level Inclusions:
Premium Level offers the following exclusive amenities:
-Private check in & check out in an exclusive Premium Level
area.
-Personalized concierge services only for Premium Level
clients.
-Priority reservations at a la carte restaurants.
-The best room view in the exclusive Premium Level area.
-Room amenities upon arrival.
-Pool towels in the room.
-VIP minibar (sodas, water, beer and dry snacks).
-Premium amenities in the room.
-Night amenity in the room.
-Exclusive Premium Level Lounge with international drinks,
canapes, continental breakfast, table games, books,
newspaper, free internet (Open from 7:00am-11:00pm).
-Premium brand liquors.
-Local calls without charge.
-Complementary wireless internet at the available areas of each hotel.
-Express laundry service with regular charge.
-Room service included
-Access to the Hydrotherapy areas, once a day, every day of the stay.
-VIP access to Jaguar's discotheque.
All accommodations include: crib (on request), voicemail, desk,
hairdryer, housekeeping, internet access (wireless): ($), iron,
mini-bar, non-smoking accommodations, radio, air conditioning, room
service (24-hour): ($), alarm clock, safe, balcony, shower/bathtub
combination, bathrobes, telephone, blackout drapes, television (remote
controlled, satellite), ceiling fan, turndown service, coffee/tea maker
and wake-up calls.
($) Denotes a fee may be charged.
Specific bedding and/or special requests are fulfilled
based on availability and cannot always be guaranteed.
FOOD AND BEVERAGE OUTLETS
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Cribe Lobby Bar, Located in the main lobby, this bar offers
national and international drinks.
Pool Bar, A fantastic open-air space located in the swimming pool
area.
Theatre Bar, Located in the fantastic Kukulcan Theatre, guests
can enjoy a pleasant drink before or after any performance.
Caribe Buffet Restaurant, Specialized in international cuisine,
this restaurant offers an exquisite gastronomical variety to satisfy
even the most discerning guests.
La Fuente Restaurant, This restaurant offers varied and exquisite
dishes with genuine Spanish recipes to delight your palate.
Restaurant Captain Morgan, Grill restaurant located in the
swimming pool area. Enjoy the delicious sandwiches or informal buffet
without going far.
BONUS FEATURES
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-Use of Tennis Courts
-Watersports (Non-Motorized)
-Welcome Drink
-Towels
-Coffee/Tea (in room)
-Golf green fees
-Parking
-Bottled water
Bonus Features:
-Afternoon tea
-Chaise lounges
-Daily activities
-Daily newspaper
-Welcome drink
-Towels
-Use of fitness center
-Watersports (non-motorized)
-Morning coffee
-Free transportation within the resort
MISCELLANEOUS INFORMATION
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Spring Break Groups
-Spring break groups will be accepted as quad occupancy.
-At least 1 guest in each room must be 21 years or older.
-Requires a 5 night minimum stay.
Shuttle Bus
Shuttle bus provides transportation every day from 8:00am-2:00am around
the Barcelo Maya Beach Resort complex. Service is provided from lobby to
lobby as well as a sightseeing tour of the beautiful grounds.
Environmental Levy
The Municipalidad of Solidaridad in the Rivera Maya is one of the most
beautiful places in the Mexican Caribbean. Tourism has been instrumental
in driving the economic and social development of the region. In an
effort to continue to preserve, conserve and beautify the destination,
the Municipality of Solidaridad has implemented a small environmental
levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels
will collect $10.00 USD Mexican pesos per room per day. From 01/01/18
onwards, hotels will collect $20.00 Mexican pesos per room per day. The
proceeds will be deposited in an environmental trust to fund local
projects.
Spring Break & Student Groups Policy
Each and every guests 16 to 23 years of age (student/youth) will be
required to sign a responsibility letter agreeing to leave the hotel if
any disruption occurs (regardless of parent/chaperone). Chaperone is
required to sign the responsibility letter.
-Liability Deposit: Every guest between 16 and 23 years of age must
leave a credit card voucher or cash deposit of $500.00 USD per person
to be returned at check-out, if applicable. This policy is mandatory.
Cash, personal credit card, or parent's credit card (only if the
parent is in the same room) are accepted. Credit cards issued to anyone
other than guests (i.e. parents, spouse, etc) are not accepted in
Mexico.
-The adult/legal drinking age in Mexico is 18. Under age drinking and
providing alcohol to minors is punished by the law. Teenagers under 18
will be given a different color wristband to easily identify them and
may be asked to present a valid ID at anytime.
-All guests are required to wear wristbands. A lost wristband is
$500.00 USD, no exceptions.
-There is absolutely no exchanging of wristbands between any guests. If
such does occur the involved guests will be asked to immediately leave
the hotel due to the disturbance this may cause for all involved, as
well as Barcelo. No exceptions.
-You will be legally and financially responsible for all damages and
disruptions caused to the property. For this reason please act in a
responsible way.
-Only guests registered in a room are allowed to be in it at any time.
This means no visitors or parties.
-Bringing alcohol into the resort or taking it out of is not allowed.
-The Barcelo Maya Grand Resort can and will suspend services to guests,
at their own expense, who perform or conduct improper, offensive and/or
unacceptable behavior and/or are a danger to others and/or themselves,
under the resort management opinion.
-There is a Zero Tolerance Policy at the Barcelo Maya Grand Resort.
LOCAL ATTRACTIONS
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Tourist Attractions Nearby:
-Chichen Itza: 475 miles(766 kms)
-Shopping malls in Cancun: 145 miles(234 kms)
-Tulum Ruins: 24 miles(39 kms)
-Xel-Ha: 15 miles(24 kms)
-Playa del Carmen: 16 miles(26 kms)
-Xplor & Xcaret Park: 13 miles(21 kms)
CANCELLATION FEES
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2018:
12/23/17-01/03/18, within 21 days, 1-night penalty.
01/04/18-04/07/18, within 14 days, 1-night penalty.
04/08/18-12/22/18, within 7 days, 1-night penalty.
2019:
12/23/18-12/24/18, within 7 days, 1-night penalty.
12/25/18-12/31/18, within 7 days, 100% penalty.
01/01/19-04/13/19, within 7 days, 1-night penalty.
04/14/19-04/21/19, within 7 days, 100% penalty.
04/22/19-12/22/19, within 7 days, 1-night penalty.
Please Note:
No show will incur 100% penalty.
